ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
著者: Tim Malone
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| Paperback: | 188 ページ |
| 出版社: | Emereo Pty Ltd |
| 出版日: | 2009年2月18日 |
| ISBN: | 1921573600 |
| ISBN-13: | 9781921573606 |
| 参考価格: | $99.97 |
| 価格: | $89.97 ($10.00 off) |
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| 価格 | - | ￥8,061 | - |
| 送料 | ￥805 / ￥358 | ||
| 合計 | ￥8,866 / ￥8,419 | ||
| 発送 | Usually ships in 24 hours | ||
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関連商品
- Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
- The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
- Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
- ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide (Art of Service)
- ITIL V3 Exam Prep Questions, Answers, & Explanations: 620+ ITIL Foundation Questions with Detailed Solutions (Volume 1)
内容説明
The ITIL ® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this 2009 edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification."
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL V3 Foundation certification exam, including:
- Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding.
- Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.
- A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
- Ability to assess what you've learned with challenging ITIL Foundation exam style questions.
- Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.
- Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt.
Editorial Reviews
- Read the book, took the online course and test, PASSED.
- This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.
- I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times.
- I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary).
- The book and course made me confident in sitting the exam, and is the best such book that I've come across.
- Worth it especially since you have access to the online learning component as well.
- Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)
- Highly recommended, I passed in one go!
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- レビュー数: 289件
- 平均評価:
: W. WEI CA, USA - 2010年2月6日Check out the author and publisher before buying
I think it's important to know the publisher and author's track record and business conditions to assess the quality of their products, so here are some facts:
1. The publisher is Emereo Pty Ltd, and has been in existence for less than 2.5 years
2. The publisher's web site has many key sections that are "Under Construction", eg. the author's commissions section, the FAQ's section and the "How to Publish your Book" section.
3. It operates out of a small office on the 2nd floor of a 2-story rundown building in Brasbane Australia and has less than 10 people on staff.
4. The owner of Emereo, Ivanka Menken, is also the main author, and she's churning out 100 titles per year (do the math, 3.5 days per book, which is amazing in terms of productivity; as for the quality of its products, go figure...)
5. Ivanka Menken migrated to Australia from the Netherlands a few years ago before founding Emereo, it's unclear what she did in the Netherlands, as she chose to not reveal the details on her web site.
6. The average reader review of this books is fantastic, but most of the reviewers has reviewed just one book: yes, this one. Ivanka Menken then went to great lengths on her blog to boast the fact that she wrote an amazon best seller on IT services.
7. On her blog, Ivanka Menken wrote about dozens of the lastest fads in IT, such as cloud computing, IT governence, IT service management, and proclaims herself as an industry expert on the subject.
OK, I don't know much about her or the IT services industry, but becoming an industry expert in a few years, writing 100 books per year, OMG, something just don't add up here.
Anyway, time will tell.
Oh, right, what about the book? I skimmed thru it and the contents taste like sand. The book and the exam itself are a complete joke.
: David Basso None - 2010年2月5日This item prepared me well for the ITIL Foundation exam
This is a good program and worked for me. I purchased the book and online program last week, and after 4-5 days of on and off studying I passed the exam with an 87%. Like the other reviews have said the online program is better than the book itself, but make sure to study both. There is some material in the book in more detail that is not in the online program. But if you study them both you will have things covered. Good luck.
: Josue J. S. Junior Sao Paulo, SP Brazil - 2010年1月13日It delivers!
After I decided to take the ITIL v3 Foundations exam I started to search for self-study references and this book (and online course) by The Art of Service seemed to be a good study guide. The book delivered it's promise: it covers the overall foundations of the ITIL v3 framework in a very detailed way while also aiming to prepare you to the certification exam. The only course is a perfect complement to the book and goes directly to the point. The results couldn't be better: I just got back from my exam with a passing score!
If you're looking for one single reference for the ITIL v3 Foundations exam, I strongly recommend you take a chance with this book. And be sure to go through the online course wich is VERY helpful.
: C Martin None - 2010年1月1日Wonderful Training Material!
The book and the online training that comes with it are fantastic. With these materials, you should easily pass the ITIL v3 Foundation exam - I did!
: A. M. Sheehan None - 2010年1月1日Low quality book and certification
I concur with David Veuve's review. (Palo Alto, California United States) The book had so many typos that I found it difficult to follow or trust the content. The book is not that long such that someone with some sense could have proof read it in a few hours. A few specifics:
* Page 37: At the bottom of the page the content stops in the middle of a sentence. It is a cliffhanger gone bad.
* Page 49: The last sentence uses SOA but it is not defined anywhere. Isn't it book writing 101 to include a definition and acronym section?
I only attempted this certification because my current employer felt it had value. I have an MBA and the PMP certification and I have worked in the industry for many years so it was not like I starting at ground zero. I certainly cannot recommend this book and I found the test to be of an equal low quality. Two co-workers and I got ITIL certified this year and we all agree that the certification test is ridiculous. Many trick or poorly worded questions. DO NOT WASTE YOUR TIME OR MONEY on this book or certification.
