Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
著者: Brady Orand
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| Paperback: | 376 ページ |
| 出版社: | BookSurge Publishing |
| 出版日: | 2009年2月26日 |
| ISBN: | 1439226334 |
| ISBN-13: | 9781439226339 |
| 参考価格: | $49.99 |
| 価格: | $39.20 ($10.79 off) |
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| 価格 | - | ￥3,512 | - |
| 送料 | ￥805 / ￥358 | ||
| 合計 | ￥4,317 / ￥3,870 | ||
| 発送 | Usually ships in 24 hours | ||
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関連商品
- ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
- Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
- The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
- Service Management For Dummies
- ITIL V3 Exam Prep Questions, Answers, & Explanations: 620+ ITIL Foundation Questions with Detailed Solutions (Volume 1)
内容説明
As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on the official ITIL v3 Foundations Syllabus from the APM Group, the Service Lifecycle is explored including the lifecycle stages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Within each of these lifecycle stages, the concepts within are explored as well as the underlying processes that enable this concept of IT Service Management.
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- レビュー数: 7件
- 平均評価:
: D. Lutero None - 2010年3月10日Incomplete coverage, distracting typos/grammar
Ok, so I passed the Foundations certification exam, and I won't say it was in spite of this book. I read the entire book cover to cover over a weekend, but boy the grammar and word choice made it a very painful process. I give it three stars because I did pass and felt it mostly prepared me, but if I had it to do over again I would have chosen another tool.
I discovered there were holes in the coverage as I took practice exams from another book; the process model was not covered well, for one thing. On a positive note, I enjoyed the author's use of the restaurant analogy throughout the book as a backdrop for the discussions of each stage and process.
While I passed, your mileage may vary. I've been in IT management for a number of years and have worked with the concepts of ITIL on several large government contracts, so I came in with a base of knowledge that you might not have. What ever study tool you choose, I highly recommend an exam prep book with practice tests.
: Watcher Sherman, CT - 2010年2月27日Poorly edited
I have not yet taken the ITIL exam, so I can't speak with authority on the ability of this book to help pass the exam. But I keep finding so many inconsistencies and typos that I can't bring myself to go any further. A few examples:
-p89. The text indicates that Service Design takes the Service Portfolio as input, which was created from Service Strategy. However, Service Portfolio was not mentioned in the chapter on Service Strategy. Instead, it seems to have the same definition for the term "Service Level Package" from p72. On p94, a completely different definition is provided for Service Portfolio.
-despite the fact that "Service Level Package" is defined as a key concept of the Service Strategy chapter, it is not included in the "Definitions" section at the end of that chapter. Nor is "Service Design Package" defined in chapter review of the Service Design chapter.
-I can't say the index is "completely" wrong, but so far, all the page numbers I've checked are incorrect. Shows Service design package on p83 and 101 - should be 89 and 103. Shows Service Portfolio on p92, should be 94.
- This may just be an artistic difference, but the diagram on p77 makes no sense. To show the relationship between Core, enabling and enhancing services, it shows a cutaway of a sphere, with the core in the middle, then the enabling service outside of that, then enhancing outside of that on the very outside. While this is a good view of the planet earth, it doesn't do anything to demonstrate how these services work. It implies that Core services are hidden from the customer (incorrect), or perhaps that core services are "underneath" enabling and enhancing (also incorrect).
I have other beefs with the text, but can't say with any certainty whether they are specific to this text, or simply aspects of ITIL that I don't understand. However, I'm unwilling to spend additional time on this book to find out.
It wasn't clear to me when I purchased this that it was self-published, but I noticed belatedly that the publisher is the same as the author. I might have reconsidered this purchase had I noticed that.
: singlespeed Fremont, CA USA - 2010年1月12日Good study guide for those new to ITIL
This was one of the three books I used to study for the ITIL Foundation
exam. The author does a nice job of providing a high-level presentation
of the material and then using the following chapters to provide a detailed
breakdown of the various ITIL processes.
This book would be ideally suited for someone who has very limited exposure
to ITIL as it provides a lot of details on the basics. I would recommend
this book as a supplement to the OGC's 2009 version of Passing your ITIL
Foundation Exam.
If you have experience in ITIL, you probably won't need to purchase this
book, but can use the aforementioned OGC text to study for the exam.
The author has an excellent website with sample questions and exams
that I would highly recommend you take advantage of. Also don't
forget to download the errata pages from the website.
: Barry T. Campbell New York, NY - 2010年1月11日Good tutorial/explanatory content for ITIL
This book is a very well-written, concise and instructive guide to ITIL v3. For exam preparation, I would actually give a slight edge to the ITsmf's book, but this book is unequaled if what you need to do is actually develop a real-world understanding of the actual material.
: Very Able Colorado - 2009年12月22日Helpful review book for ITIL Foundation exam.
I used the book as one of my study guides for the ITIL Foundation exam. The book is an easy read, has hypothetical examples plus review questions at the end of each chapter. This was my primary guide, but I also used other materials I found on the internet. I woudn't recommend the book as the only source, but combining with other (free)materials is a good way to prepare for the exam. The book has it's own website with additional resources, use them.
BTW, I passed my exam :-)
